PolyDyne provides a variety of services to help our customers improve their business processes that include: strategic sourcing, product costing, and quote management. PolyDyne software helps to maximize the value they receive from our software solutions. PolyDyne’s services include the following:
Support: The PolyDyne Support organization is dedicated to ensuring the ongoing success and satisfaction of our customers. They provide comprehensive customer and technical support to fully address our customers’ needs quickly and accurately.
Consulting: PolyDyne’s consulting team assists companies with business process assessments, integration and custom development.
Training: PolyDyne offers training on-site and on-line for every user level: beginner, intermediate and advanced. All training sessions can be customized to match the user’s role and blend of responsibilities within their organization. In the past, we have tailored training for quoting managers, buyers, purchasing managers, system administrators, sales executives, sales managers, commodity managers, program managers, project managers, and other supply chain management. PolyDyne is available for individualized training and consulting at your location or at our location in Austin, Texas. For rates and additional information, please contact us at firstname.lastname@example.org or 512-343-9100.
PolyDyne’s Service Philosophy
The Services organization’s philosophy is simple – meeting the exact needs of our customers and providing them with complete answers to their questions and complete solutions to their issues. In addition, they listen to our customers and champion their needs internally. We at PolyDyne strive for continuous software product improvement and welcome your feedback. The result is flexible software that delivers solutions, performance, and power to our customers at an extraordinary return on investment.
How to Contact PolyDyne’s Service Organization
To arrange for any of PolyDyne’s services, please contact our Services Organization in one of several ways:
Services Mailing Address:
PolyDyne Software Inc.
Attn: Technical Support
9390 Research Blvd., Suite 400
Austin, Texas 78759-6540
*As per the PolyDyne Service, Support, and Upgrade Agreement, PolyDyne does not provide technical assistance on the holidays observed by PolyDyne. PolyDyne’s announced holiday schedule is:
New Year’s Day January 1, 2013 (Tuesday)
Spring Holiday March 29, 2013 (Friday)
Memorial Day May 27, 2013 (Monday)
Independence Day July 4, 2013 (Thursday)
Labor Day September 2, 2013 (Monday)
Thanksgiving November 28-29, 2013 (Thursday-Friday)
Christmas December 24-25, 2013 (Tuesday-Wednesday)
New Years Eve December 31, 2013 (Tuesday)
New Year’s Day January 1, 2014 (Wednesday)
"PolyDyne’s years of experience and a strong reputation in the design and support of QuoteWin for the EMS industry was a key factor in our decision to select their quoting software. We like the range of solutions PolyDyne offers to support our business growth. The complexity of our quoting needs has increased and we require more demanding feature sets and analytics that the software has met."
Manager of Bids and Proposals, Top 20 EMS Provider