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The PolyDyne Services organization is dedicated to ensuring the ongoing success and
satisfaction of our customers. They provide comprehensive technical support to fully
address our customers’ needs for fast and accurate resolution of technical issues
(Technical Support and Support Contracts), maximum utilization of
PolyDyne software (Training and Users’ Conferences), and
achievement of short-term consulting needs (Consulting).
PolyDyne’s Service Philosophy
The Services organization’s philosophy is simple - meeting the exact needs of
our customers and providing them with complete answers to their questions and
complete solutions to their issues. In addition, they listen to our customers and
champion their needs internally. We at PolyDyne strive for continuous product improvement and
welcome your feedback. The result is flexible software that delivers solutions, performance, and
power to our customers at an extraordinary return on investment.
How to Contact PolyDyne’s Service Organization
To arrange for any of PolyDyne's services, please contact our Services Organization in one of several ways:
PolyDyne’s Telephone Hotline: (512) 343-9100
Hours:* M—F, 8am – 5pm CST
Services e-mail: support@polydyne.com
Services Facsimile Line: (512) 343-9297
Services Request Form
Services Mailing Address:
PolyDyne Software Inc.
Attn: Technical Support
9390 Research Blvd., Suite 450
Austin, Texas 78759-6540
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To learn more about PolyDyne’s Training options, please visit our Training page and
navigate to more specific information from there.
*As per the PolyDyne Service, Support, and Upgrade Agreement, PolyDyne does not provide
technical assistance on the holidays observed by PolyDyne.
PolyDyne’s announced holiday schedule is:
| 2008 |
| Holiday | Date(s) |
| New Years Day | January 1 |
| Spring Holiday | March 21 |
| Memorial Day | May 26 |
| Independence Day | July 4 |
| Labor Day | September 1 |
| Thanksgiving | November 27, 28 |
| Christmas | December 25, 26 |
| New Years Eve | December 31 |
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